Terms of Service
MH12 Foods UK is all about freshness.
We only prepare your order, after we receive it, in the exact quantity required to fulfil the orders received on the day.
We do not store, pre-ground flour, mixes or spices. That is not honest.
Therefore, though we promise to deliver every order within 2-3 working days, we may take an additional couple of days, if we receive a higher volume of orders. We will keep you informed, if your order may take more time due to backlogs.
Refunds and Returns
Maintaining quality and freshness is our priority.
If you find any of our product not up to the mark, please write to us on [email protected] and help us understand the issue and also, send us some photographs. We will do our best to send you a replacement or refund your order.
However, since we do not add any preservatives and additives, we can not consider any returns or refunds after 5 days of the delivery date.
Humidity is the biggest risk for our products. We advise you to keep all flours, mixes and spices in a cool and dry place after opening.
We reserve the right to refuse returns and/or refunds due to unreasonable or unsatisfactory reasons or due to reasons beyond our control or area of responsibility.
Our delivery charges are based on total order weight for delivery in mainland UK.
- Up to 1Kg – £1.99
- 1 Kg to 2 Kgs – £4.40
- 2 Kgs to 5 Kgs – £5.50
- 5 Kgs to 10 kgs – £6.50
- 10Kgs to 15 Kgs – £9.00
If you have any questions about our delivery charges, do write to us and we will do our best to respond you promptly.
Local collection can be arranged upon request. Please write to us to agree on collection times and location.
We deeply care for your health and well-being.
We ask you to inform us before placing your order if you are allergic to any ingredient. We can not guarantee as our products are created in an area where gluten and nuts etc are also used to create various mixes.
We will refund your order 100% if you inform us in advance about any allergy and we do not feel confident about delivering your product safely.
If you need any further advice or guidance, please contact us.